1. How to get promotion bonus?
After you login, please click the personal center--referral bonus.(crypto:50%, contract:30%)
2. How to download the app?
This is the link for downloading: https://h5.bitgetapp.com/html/pages/redactivity/download.html
3. Is there still promotion bonus now?
After your friends register and make transaction with your promotion, you can get certain rebates of your friends' transaction fees.(crypto:50%, contract:30%)
1. Is the OTC belongs to your company?
Sorry, the OTC is supported by the third platform.
2. Why your OTC only can buy coins not sell coins?
Sorry, our OTC is supported by the third platform, so it's only supported for buying coins, and you can withdraw to other platform to sell your coins.
III. Business Cooperation
1. How your platform operate the business cooperation and make token listing?
Hi sir, this is the link for token listing, you can write the details, the relative apartment will contact you later. The link is as below: https://docs.google.com/forms/d/e/1FAIpQLSdi2OzK9CqiwYN3ZtysVrdQZXqy8qdbW-AN8XGO_4rcSrbINA/viewform
About the business cooperation, you can send the details to this email address: firstname.lastname@example.org
IV. Contract transaction
1. What is the handling fee of contract transaction?
- Maker：maker 0.015%
- Taker： taker 0.045%
2. What is the maintenance margin rate?
The minimum margin to mainten users' current position, if the rate is lower than the maintenance margin rate, it will occur the forced closing or partial forced closing.
3. What is forced closing?
If your margin balance of current position is lower than the maintenance margin requeirment, your position will be forced closed. The margin amount included the unrealized profit and loss.
4. What is full position and independent position?
Users can hold two-way positions, and the long position and short position's risk will be calculated independently.
The full position is developing now, it will online later.
1. When is the next discount event?
We are in process with the relative apartment, and we will promote it asap. Please view the latest announcement in the website to check the latest information.
1. Why it prompts that i was prohibited for withdrawing within 24 hours?
Hi sir, please check whether you have changed any login or asset password ? When you change any personal information, the system will detect and prohibit your withdraw within 24 hours, you can withdraw after 24 hours. Thanks for your support and understanding.
2. Why my KYC failed?
You can check the fail prompt reason, or you can send us your account number, we will check the details for you.
3. How long will the withdraw need?
It is usually within 10 minutes, if there are some events, or the withdraw number is large, it may take a little long. After our checking, it needs to wait for the confirmation of the blockchain.
4. I have recharged for half an hour, why it hadn't arrived yet?
Hi sir, please check whether the withdraw process has been finished in another platform, after the finishing of the checking and the confirmation of the blockchain, the coin will arrive. And you can also send our customer service your blockchain trade ID, your login email adress and the exact coin,we will help you to check the details.
5. I found that the minimum amount of recharge for your platform XXX currency is XX. What i rechagre is less than this and can I still get the coin?
Sorry, because it takes a lot of time and cost to process the small amount of money for the small amount of money, the minimum amount of money that is recharged less than the BITGET interface will not be credited and cannot be retrieved.
- Can't get the verification code when login ?
The mobile phone verification code can be received 30 times a day. After the number of times, it needs to be operated the next day.
- Whether the user can perform related operations on the website if he didn't approve KYC verification?
There is no limit to the recharge. When there is a withdraw, the system will automatically judge whether KYC certification is required. It is recommended that you apply for withdrawing after the KYC verification is successful, which can increase your credit limit.