Bitget P2P Merchant Guidelines

To practice a secure and fair trading environment on Bitget P2P platform, all P2P merchants have to abide by the following principles:

• Be honest, fair, and respect others.

• Be responsible for your ads. Making sure of the price and quantity before you publish.

• Making payments, releasing cryptos, and replying to the counterparty on time. Only accept payments in the methods you advertise and those available on Bitget.

• Do not cancel orders regularly and do not appeal maliciously. Kindly communicate with the user before filing an appeal.

• Do not include “Bitget”, local bank names, payment method names, or any sensitive words in your nickname.

Payment related:

1. Bitget requires the account holder's name on your payment method to be consistent with the name you used in Identity Verification/KYC on Bitget. If your name is not the same to your ID/Passport, please contact P2P specialist team for assistance.

2. If the counterparty’s bank account information is inconsistent with their verified name on the platform, do not release the cryptos. You can make a refund to them, and the counterparty should cover any fee charged by the payment method for the refund. Furthermore, please approach our P2P specialist team for further assistance.

3. When making a payment, merchants can cancel the order if the counterparty uses a non-authenticated account to receive the payment. We strongly recommend you report that order to P2P specialist team.

4. You are encouraged to ask for additional identity verifications from the users. However, users have the right to refuse. If they refuse to provide further information, you are advised to terminate the trade by refunding the user, cancelling the order directly, or asking the P2P specialist team to help cancel the order.

Asset/funds related:

1. Merchants must not participate in any form of transactions involving illegal funds.

2. When the user complains that their bank card is frozen after receiving payment from the merchant, the merchant must cooperate with Bitget to provide evidence actively. If the merchant’s bank account is frozen due to the counterparty’s fault, the merchants shall contact local police immediately and contact the P2P specialist team.

3. If a merchant illegally trades on Bitget or laundering illegal funds into Bitget, resulting in legal risks and the loss of assets for Bitget and its users, Bitget has the right to remove the status of merchant, restrict all their activities, and confiscate the security deposit.

Trading rules related:

1. Bitget does not encourage 3rd party payment. Merchant should take full responsibility for any financial losses or negative consequences through 3rd party account payment. Bitget will not bear any responsibility for any losses. 

2. You are not encouraged to trade with users outside the Bitget P2P platform. If you trade with users privately, you should not indicate any personal contacts (social networking) in the ads or in the remark.

3. After completing the payment, you should contact the counterparty directly if they do not release the tokens after the given period. If there is no response, click [Appeal] or [Submit Appeal] and wait for the Bitget P2P specialist to contact you in the P2P chat box.

4. You must not make a small amount of transfer to the user's bank account for testing purposes without their consent.

5. You cannot post links to third-party companies in the remark especially with links to other exchanges or P2P platforms.

6. Bitget has the right to hide or close your ad without prior notice if you violate the Merchant Guidelines.

Disqualified as a merchant:

You may be disqualified as a merchant if you go against our Merchant Guidelines:

• You do not cooperate with our P2P specialist team when processing the appeal order.
• You charge any form of extra fees or commissions from users.
• You contact the user to carry out transactions outside the Bitget platform.
• You leak the user's name, contact information, address, and other related information.
• You spread false information that affects Bitget platform.
• You gain profits through unfair competition.
• You use more than one merchant account to take advantage of trading or block assets of other merchants.
• You receive a large number of negative feedback from other users.
• You use foul and offensive language against other users and customer service support on our platform.