How to use XanPool to buy crypto on Bitget

Dear Global Bitgetters,

How to Get Started with Xanpool

Step 1: Log in to your Bitget account and click [Buy crypto] - [Third-party Payment] from the top navigation bar

Step 2: On the third party, select the digital assets you want to buy and a fiat currency for payment and enter the total value of the fiat currency. Select [XANPOOL] as the service provider and an available payment method. Confirm all the information of your order: crypto amount and total fiat currency value and then click [Next].

Step 3: Review your order <> select bank transfer <> Click on [Buy USDT]

Step 4: Sign up to XanPool with your Bitget registered email address

Step 5: You will then proceed to make bank transfer in the account provided

Step 6: Wait for confirmation of payment then return to the Bitget page

Step 7: As soon as the transaction is completed, you will receive an email from XanPool. You will also receive a deposit confirmation email from Bitget once your purchased asset is credited into your account upon the purchase's completion.

Other FAQs

1. I have completed the transaction, but I have not received my funds.

Often with cross-border payments, transaction confirmations, completion times, and bank settlements can vary, depending on the payment methods. As a result, the amounts are not immediately on the receiver's side. Several reasons can cause a delay, such as high traffic on the blockchain during mining.

You may track the status of your transaction by keying in the transaction hash sent to you via SMS at either of the relevant blockchain explorers:

If you have not received your funds within the stipulated time, not to worry!

Go to https://xanpool.com/en/help/contact-us
Ensure that you are logged in to your XanPool account to select the relevant charge.
Provide your payment details and enquiry, and our team will run a check and get back to you soon.

2. What are the transaction limits per account?

Each payment method also has its own unique per-transaction limit. To find out more about each payment methods' per-transaction limits, please head to https://xanpool.com/.

On the right demo widget, change the currency field to your desired choice. The maximum limit for that currency and payment method will be indicated.

Total Transaction (Daily/Monthly) Limit

The total transaction limits depend on the regions you are in. We currently cannot increase these limits for a specific customer. The daily limit is calculated not as a calendar day, from 00:00 till 23:59, but as a 24-hour period since purchasing.

The monthly limit is counted as a 31-day period since the purchase that reached the limit, and not as a calendar month.

3. I made an incorrect payment

Have you paid more than the amount requested?

Have you paid less than the amount requested?

Did you forget to add the note, or keyed in the wrong note?

Not to worry!

Go to https://xanpool.com/en/help/contact-us
Ensure that you are logged in to your XanPool account to select the relevant charge.
Provide your payment details and enquiry, and our team will run a check and get back to you soon.

4. Which payment methods are available on XanPool?

We offer high value local payment methods like PayNow, FPS, InstaPay, PromptPay, Bank Transfers and more listed in the below table.

South Korea	Toss	KRW
Hong Kong	FPS	HKD
Hong Kong	Bank Transfer	HKD
Indonesia	GoJek	IDR
Indonesia	Bank Transfer	IDR
Malaysia	DuitNow	MYR
Singapore	PayNow	SGD
Thailand	PromptPay	THB
Philippines	InstaPay	PHP
Vietnam	Viettel Money	VND
India	Bank Transfer	INR
Australia	PayID	AUD
New Zealand	Bank Transfer	NZD